Useful information

Web rate: 30% of the total amount (to be paid with credit card or bank transfer) – Non-refundable rate: 100% of the total amount (to be paid with credit card or bank transfer)

To avoid cancellation fees, we recommend all our guests to take out an insurance policy.
It has a cost of 4.8 % of the total stay and must be taken out within 48 hours of confirmation of the booking. For further information or to subscribe:

Maestro, Visa, Mastercard, AMEX, Instant Bank Transfer (the day before departure).

Our hotel accepts small/medium sized dogs, not puppies, in certain room types and only upon request.
Dogs must have insurance for damages.
The extra charge is EURO 15,00 per day.
Small dogs are allowed in the common areas, bar and lobby, and are also welcome on the terrace and in the garden in front of the hotel.
Please note that dogs are not allowed in the restaurant and the sunbathing area and swimming pool.

The amount is € 2.50 per person per nights a maximum of 10 nights. The tax must be paid at the check-out.
Children under the age of 14 are exempt from this tax.

Check-in: from 14:00 until 24:00

Check-out: before 10:00 a.m.

On the day of check-out, you have free access to the spa (leaving the room by 10 am) until 1:00 p.m.
Should you wish to stay longer, an extra charge of 25.00 euros per person will be charged.

Late check-out is possible upon request and is subject to room availability. The surcharge provided is 90.00 EURO and allows you to keep the room and use the hotel services until 19:30.

It is possible to book one of our rooms for single use.
In this a surcharge of 50% on the price per person will be applied.

08:00 – 22:00


  • Breakfast: 07:45 – 10:00
  • Afternoon snack: 16:00 – 17:30 at the bar
  • Dinner: 19:30 – 20:30

08:00 – 23:00

Wellness centre

Grap the table to the left to see all wellness center opening hours

8:30 – 19:30 8:30 – 19:30
only adults
10:00 – 12:00 15:00 – 19:30
only adults
13:00 – 18:00
children< 14 yo
15:00 – 19:30

  • All the rates include access to the spa. A spa kit with bathrobes and slippers (for adults) is provided in the room.
  • All our guests have free use of our parking place in front of the Hotel. For some types of rooms parking space in the garage is included in the daily rate
  • Bike room with charging socket for e-bikes. Also small workshop with equipment for
    repairs and maintenance.
  • Dolomiti Paganella Guest Card:
    • The Dolomiti Paganella Guest Card is offered
    • free of charge and entitles you to:
    • 10% discount for lift tickets in Andalo and Molveno
    • free or reduced entrance to museums, castles and nature parks throughout Trentino
    • free use of all public transport

A few days before your arrival you will receive by e-mail the link through which you can download your card and the “MioTrentino” application.

  • Lunch
    Light lunch in our restaurant (12:30 to 13:30) or packet lunch for your excursions (on request)

  • Room Service
    Room service is available on request with a surcharge of 5.00€ bar and 10.00€ restaurant.

  • E-bike
    We have some e-bikes to rent (reservation required)

  • Electric car charging
    There are 2 charging stations for electric cars in our garage.

  • Laundry service
    A laundry service is available with delivery of clean/ironed clothes within 24/48 hours.

  • Flowers
    Our reception will be happy to take care of ordering flowers for a special occasion.
    For any requests, please contact us before your arrival.

This is a non-smoking hotel. There are not indoor smoking areas.

For those traveling without a car, it will be a pleasure for us to arrange a transfer for you from the train station or airport. We have a partnership with Fabio Viaggi. For further information or reservation please write at

On Sunday Paganella Transfer is available too: every Sunday in 2 different time slots. For info and reservation:
Andalo can also be reached by public transportation from Trento train station (train + bus).
By downloading the Trentino Guest Card, the ride is free.

We recommend checking the connections and times in advance:

Discover our exclusive advantages by booking directly on our site: you will access the most convenient rates and offers tailor-made for you!

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