TELEPHONE

For internal calls dial the required number directly.

9 / 13  Ricevimento – Reception
0  Linea esterna – External line
200  Spa & benessere – Spa & wellness
15  Ristorante – Restaurant
45  Bar
23  Miniclub
180  Chiamata notte – Night call

SERVICE HOURS

For internal calls dial the required number directly.

08.00 / 21.00  Ricevimento – Reception
07.45 / 10.00  Prima colazione – Breakfast
12.30 / 13.30  Pranzo – Lunch
19.30 / 20.30  Cena – Dinner
08.00 / 23.00  Bar

OUR SERVICES

WI-FI

You can surf with free Wi-Fi in all the hotel areas. You will receive the password from reception when you arrive.

KEY CARD

The key card for your room has a chip; any lost cards will be charged € 5.00.  Please return the key card to reception when you check-out.

SAFE

Every room is fitted with a safe. For any information, please contact reception (13). The management shall not be liable for any money, jewellery or any other valuable objects left in the rooms.

HEATING

Room temperature is set at 20 degrees. The temperature can be raised or lowered by 2-3 degrees using the thermostat (+ or -).

ROOM SERVICE

We will be happy to serve any food and drinks in your room. Room service is available on request by dialling 15 or 45; there is an extra charge of € 5.00.

SMALL/MEDIUM SIZED DOGS

We accept small/medium sized dogs in certain types of rooms only, upon request; there is an extra charge of € 10.00 per day. They are allowed in common areas, except for the restaurant and Spa.

MINI-BAR

The mini-bar has two bottles of complimentary Surgiva water, the water from Trentino.

SMOKERS

In compliance with the laws in force and with the Hotel’s regulations, we kindly ask you not to smoke in the rooms. Please note that the rooms are fitted with smoke detectors connected to an automatic alarm system.

NEWSPAPERS

The main national papers are available every morning in the hall. If you wish to receive your favourite newspaper please ask reception (at an additional cost).

FLOWERS

Reception is available to order any flowers you may require for any occasion (at an additional cost).

LIBRARY

In our small library you can find classic books, novels, thrillers, photographic books and historical-cultural books.  They are available in the reading room or you can have them in your room (please request them at reception).

CANCELLATIONS AND INSURANCE

We advise our guests to take out insurance. For information or to take out insurance: http://www.assiglobal.org/it/. If you do not take out insurance, in case of cancellation the deposit shall not be refunded. The cost of the room will be charged in the case of late arrival; the cost of the room will be charged in the case of early departure.

NIGHT ACCESS

Your room card is enabled to open the hotel’s entrance door after midnight. Place the card on the external card reader.

CHECK-OUT

We kindly ask you to leave the room by 10.00 a.m. If you wish to check out later, please contact reception. If you leave the room after 6.00 p.m. (if it is available), we shall charge an extra day.

PAYMENT 

If you check-out outside reception hours
(8.00 a.m. –9.00 p.m.) please settle the bill the night before leaving, before 9.00 p.m. We accept credit cards, debit cards, cheques and cash up to the amount allowed by law.

SMALL GESTURES TO RESPECT THIS WONDERFUL MOUNTAIN ENVIRONMENT

Towels: please leave the towels you want to be changed on the floor.
Bathrobes are changed at an extra charge of € 5.00. In order to ensure everyone’s rest and relaxation, we ask you to respect the quiet hours in the afternoon and at night.