You can surf with free Wi-Fi in all the hotel areas. You will receive the password from reception when you arrive.
The key card for your room has a chip; any lost cards will be charged € 5.00. Please return the key card to reception when you check-out.
Every room is fitted with a safe. For any information, please contact reception (13). The management shall not be liable for any money, jewellery or any other valuable objects left in the rooms.
Room temperature is set at 20 degrees. The temperature can be raised or lowered by 2-3 degrees using the thermostat (+ or -).
We will be happy to serve any food and drinks in your room. Room service is available on request by dialling 15 or 45; there is an extra charge of € 5.00.
SMALL/MEDIUM SIZE DOGS
We accept small/medium sized dogs in certain types of rooms only, upon request; there is an extra charge of € 15.00 per day. They are allowed in common areas, except for the restaurant and Spa.
The mini-bar has two bottles of complimentary Surgiva water, the water from Trentino.
In compliance with the laws in force and with the Hotel’s regulations, we kindly ask you not to smoke in the rooms. Please note that the rooms are fitted with smoke detectors connected to an automatic alarm system.
The main national papers are available every morning in the hall. If you wish to receive your favourite newspaper please ask reception (at an additional cost).
Reception is available to order any flowers you may require for any occasion (at an additional cost).
In our small library you can find classic books, novels, thrillers, photographic books and historical-cultural books. They are available in the reading room or you can have them in your room (please request them at reception).
CANCELLATIONS AND INSURANCE
For the final confirmation of the reservation a 30% deposit is requested, to be paid by credit card. We suggest Our Guests to take out insurance, for information and for taking out insurance: http://www.assiglobal.org/it/polizza/stornohotel-formula-partner.
Your room card is enabled to open the hotel’s entrance door after midnight. Place the card on the external card reader.
We kindly ask you to leave the room by 10.00 a.m. If you wish to check out later, please contact reception. If you leave the room after 6.00 p.m. (if it is available), we shall charge an extra cost.
If you check-out outside reception hours
(8.00 a.m. –9.00 p.m.) please settle the bill the night before leaving, before 9.00 p.m. We accept credit cards, debit cards, cheques and cash up to the amount allowed by law.
SMALL GESTURES TO RESPECT THIS WONDERFUL MOUNTAIN ENVIRONMENT
Towels: please leave the towels you want to be changed on the floor.
Bathrobes are changed at an extra charge of € 5.00. In order to ensure everyone’s rest and relaxation, we ask you to respect the quiet hours in the afternoon and at night.
For the final confirmation of the reservation a 30% deposit is requested, to be paid by credit card or bank transfer.
In case of cancellation, the following cancellation policy will be applied:
– Reservations cancelled up to 7 days before check-in: deposit is refunded, the client does not pay anything;
– Reservations cancelled between 6 and 2 days before check-in: deposit is not refunded, the client pays an additional 40% of penalty (70% of the stay);
– Reservations cancelled between 1 and 0 days before check-in or no show: deposit is not refunded, the client pays an additional 70% of penalty (100% of the stay);
– In case of postponed and late arrivals or early departures, 100% of the room’s price will be charged.
In order to avoid cancellation fees due to illness or other justified reasons, we recommend to take out an insurance at the following link: http://www.assiglobal.org/it/polizza/stornohotel-formula-partner
- In case of sudden illness, and/or heavy accidental health consequences of the entitled person/s;
- In case of sudden illness /emergency of their partner, parents, parents-in-law, children, brothers and sisters, grandparents, grandchildren.
- In case of remarkable damages or irruption of the entitled person’s property, when presence is absolutely necessary.
To take advantage of this a written certification is needed (e.g. from authorities, medical certificates, etc.)
The Insurance is valid only in case of cancellation of the entire stay and cannot be applied in case of a late arrival or an early departure.